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Telephone Sample Management (CATI)
The Survey System's Sample Sample Management Module manages telephone samples and enforces quotas. It works with the Professional Edition and Interview Stations to provide a sophisticated CATI (computer aided telephone interviewing) system rivaling systems costing thousands of dollars more.
The Survey System offers a wide variety of interviewing logic options. Other options affect the information and choices available to interviewers, such as call attempt history and allowing incoming telephone calls.
You import a list of phone numbers (plus names and other information, if available). The Survey System can combine the answers to survey questions with pre-existing information you have about the people you are calling.
The Survey System presents telephone numbers to your interviewers for manual dialing or automatic dialing through a modem. You can schedule calls by time zone. After a call, the interviewer selects a result (complete, schedule call back, busy and so on). You can also determine results automatically, based on answers to survey questions. Interviewers can leave comments about call attempts or interviews.
You can produce all the various detail and summary reports you need to effectively manage your project. These include total and per-hour results-by-interviewer, results per day or per attempt, the number of telephone numbers still active, cooperation rates, and more.
This module can automatically enforce quotas, based on pre-existing information or questions in the interview. You can view the data while interviewing is in progress.
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